I can not tell a lie. I am a fan of Wendy’s, always have been, and always will be.
Never in a million years would I have believed I’d be in Ohio as a guest at Wendy’s Headquarters in Dublin, Ohio.
The Wendy’s Headquarters Visit
On a road trip to Ohio, I was with my friends, which found us staying in Columbus (Ohio), the same city where Wendy’s was founded. We had just visited White Castle HQ, and their VP Jamie Richardson mentioned he might be able to hook me up with the folks at Wendy’s, and he did.
Bry Roth (Brand Manager for Wendy’s) reached out to me, and the next thing I knew, we were invited to their Innovation Center inside Wendy’s Headquarters in Dublin, Ohio.
It was surreal to pull up to Wendy’s offices.
We were given a tour of where all the new ideas are worked at Wendy’s Innovation Center. There was an exciting dish that they were testing, but I promised I wouldn’t mention what it was.
Then, our tour guides led us through the room where all the blind tasting takes place and finally to a kitchen replica of what you’ll find at every Wendy’s. All the while, our tour guides (Marshall Scarborough – Director of Culinary and Product Innovation, and Lori Estrada – VP of Culinary Menu Innovation) were comprehensive, friendly, and answered all of our questions.
I did not take pictures inside the Innovation Center other than Dave’s Double, Baconator Fries, and everyone involved. I wasn’t sure if I could, and I didn’t want to push my luck.
Plus, sometimes it’s good to have some things left to the imagination.
Wendy’s Food Talk
I can’t even describe how incredible Dave’s Double and Baconator Fries were. While we ate, we spoke about Wendy’s, the Burger Beast site, my Burger Museum, and burgers in Miami, Florida.
Bry mentioned that the flagship Wendy’s location with a Dave Thomas (Wendy’s founder) statue and a bunch of memorabilia was just down the block. So we said our goodbyes and thank yous to everyone, then drove to the flagship store.
The restaurant was bustling with activity, and getting great pictures was challenging. I opted to use some of the pics supplied by Wendy’s to Google Maps below.
*Wendy’s Flagship Store
And then we went through the drive-thru for some Frostys. It’s exactly what my grandfather would have done.
*pictures courtesy of Wendy’s
My Personal Wendy’s History
The first time I ever spotted a Wendy’s was across the street from Echevarria Printing (my grandfather’s print shop in Miami, Florida, Westchester, to be exact), and from the moment I ate there, I was hooked.
I clearly remember harassing (this is the correct word here) El Viejo (a Cuban Grandfather term of endearment) via rotary phone after getting home from elementary school. He needed to bring me a Wendy’s Single with only cheese, ketchup, and mayo.
It had worked a couple of times, but I knew he was ready to turn down my request. So I brought in a secret weapon, my little sister Michelle, and her love for Wendy’s Frosty.
If I had to guess, we probably got him to bring us Wendy’s somewhere in the neighborhood of 6 to 7 times over a few weeks. I don’t want you to think he was making any special trips out of his way to a different house.
My grandfather Gollo lived with us, which is why we probably didn’t see anything wrong with this. I’m not sure how he put up with us, but he was always the best.
Abuelo Gollo was also a big fan of the Frosty, so I’m not so sure there was that much arm-twisting going on.
Hi my name is Joslynn olelewe
I want to make a complaint about. The head manager name is John and his being very rude and disrespectful to me and the another employee that work at Wendy’s restaurant in Michigan and he told me to stop what I am doing and vacuum the rugs and the carpet and John was bringing his daughter and his’s brother in law to the Wendy’s restaurant today and he need to be fired
I live in Indianapolis, In and we have a Wendys located on 22nd an Meridian and that store needs to be visited by the or a undercover boss. the management there is horrible cussing on the line with customers in line, no gloves worn when fixing food its a embarrassment to the Wendy logo. I worked for Wendy’s as a young adult and it embarasses me to see that there is no filter with the management there. it’s like a ghetto circus. My co- worker and i hav walked out at least three times for these reason, i don’t know if we will ever go back.
I went to the Wendys on rt 17 in Paramus NJ for a bacon, efg and cheese english muffin.
The picture had bacon pouring out of the sandwich.
when I opened my sandwich to add ketchup I had 3 miniscule pieces of bacon. They couldn’t have been longer than 2 inches each.
Fall advertising on your pictures!
We are (we’re) frequent customers at Wendy in Ephrata Pa. We get many items but usually short something, food is cold or not properly cooked. Tonight at the drive through I see the reasons. First of all the young man on the speaker needs an attitude adjustment, he is rude & doesn’t like being corrected or to wait for next item on the order. This time short sour cream for baked potato.
While at the window I overheard his dislike for his work as well as similar colorful comments by the cook (?) working the grill. Not a great business ethic. If I didn’t question him only half of my order would have been bagged! No receipt was given & I’m really not sure how my bill was so high. I’m tired & irritated so I just paid & left. When we got home even your signature burger was not able to be eaten. So we are going over to Subway & Dominos who are still open & will caulk up the $16 to another loss at Wendy’s! BTW, never returning to this location. Too many failures!
For more than two weeks they didn’t have baked potatoes!? Last week I was told their oven has been broken! More than two weeks for a major franchise to repair or replace?
Your business is not clean, your food handlers are not gloved, their hair is not covered & they have no respect for customers. They don’t proof the orders & no wonder people become rude. Your staff need training!
I own a retail business, the most important thing you offer your public is service & courtesy. I know employees are difficult to find. Especially entry level, but if the prospect doesn’t fit, don’t hire them. They represent your company, no matter their position. If you can’t correct this then the issue is management or management training.
i’m at a Wendy’s restaurant Toledo Ohio mineurs Street manager employees yelling at one another consistently I walked out of the store won’t return
I just left a message. I called back down to Wendy’s and let them know my hamburger was not done. She ask if I wanted a refund I said yes. But she was nit going to refund fries that got cold nod the coke that got watered down. While they cooked another raw burger.
I
Told I get I would contact the main office and she hung up on me.
We go to Wendy’s a quite a bit because that is where my adopted son wanted to go. But I’m going to have re-think that scenario.
Marty Tillman
My husband bought Wendy’s to night.
My hamburger was not cooked all the way, I took it back to Wendy’s Hwy 80 Savannah
Savannah Ga.
The lady told me to come inside. I did and told them the problem. They re-made the hamburger and I ask if it was well done the girl that cooked it said yes. I came home and it pickier with a touch of blood, I’m not sure what the rest of the burger looks like but I do not eat hamburger meat with it being all the way cooked. I called Wendy’s 5 times and no one picked up. Your hours says until 12 Am
I would like my money back. The fries are cold from Gavin v to go back and my coke watered down. They didn’t offer to Re-make the meal. I’m very upset. Pretty much too late to go anywhere else.
There were inly myself inside and no one in drive thru.
Again I’d appreciate my money back and I doubt I go back to this location.
Thank you
Marty Tillman 912-713-4837
I just went to Wendy’s to get dinner. I don’t know if I will go back. I do love Wendy’s. But when your in the store and a long hair employee doesn’t have her hair pulled back. Was working the fryer and while doing so was flipping her hair. Is this how Wendy’s is these days. No sanitation. I took a video of such person. If I had found a hair in my food. Somebody would be hearing it.
Is the headquarters open for yours? Or was this a unique opp? My bf is dying to go
I was invited by the Wendy’s folks to visit.
I love Wendy’s restaurants. I have a suggestion for miss Windy, the owner. Will you give it to her? The suggestion is , MAX & CHEESE on a HAMBURGER PATTY and BUN SANDWICH. . Real Max & Cheese on HAMBURGER!!! Just like that. Please let me know what SHE , WINDY thinks?
I will let Windy know.
Just spent 10 minutes standing in line at your Baton Rouge location on College Drive. All workers ignored everybody in line. Just arguing with each other. It is sad at Wendy’s once a great company doesn’t have any management running this branch. Left hungry. And Wendy’s got no sale
I am writing this to let you know my feelings on Wendy’s hamburgers and their food I can’t express to you my disappointment at where your food is with the quality is atrocious if Dave Dave is probably rolling in his grave he always insisted on quality every time I go to your restaurant now I am very disappointed no matter where it’s at the food you show on TV on your commercials and what we actually get through the drive-through window is entirely different I ordered the son of bacon Nader the other day on In Fort Myers on Palm Beach Blvd. I got two wheel little teeny patties and one full strip of bacon split in half that’s not what your bacon Nader is all about I don’t eat there anymore because every time I go I’m very disappointed please I beg you improve your food go back to where you was the shit you were throwing through that drive-through is atrocious
The burgers were better when Dave was still alive.
$2.69 for a small fry today! Highway Robbery!!!!
Come on back, I’ll give you a free burger!
Hello my name is Rhonda Washington i live in Chicago i always visit the Wendy’s on 87th near state where my family and i enjoyed the buy one get the second one for a $1 i was on 70th in Western ave at that Wendy’s i was told they didn’t know about the advertised special nor was it posted on the menu board like it was at the other stores i was there at 9:30am on June 13th i’ll never go there again.
You should probably contact Wendy’s directly. If you do, please let them know I miss the Double Stacks.
if you are going to serve breakfast please stay open till eleven.sunday when we got out of church we taught we give you a try and got there a few minute before 10:30. The girl in front of me got her order in and when I gave in my order I was told breakfast was closed and the cashier that was taking the order was very rude.This was on tara blvd in jonesboro ga