I only watch Undercover Boss whenever they have the CEO of a restaurant involved. The premise of the show for those of you who might not be familiar with it is having a corporate big wig getting into disguise and working in his company doing every day tasks for the business. He/She will have the opportunity to see what really goes on in the company and to hear what is great about their company or where it might need bettering from the employees themselves.
On Friday April 5th 8/7c you can catch the CEO of Fatburger, Andy Wiederhorn making fries, baking buns and taking menu orders. He also learned a thing or two. I asked Andy Wiederhorn a few questions about his experience. Check it:
BB) How nervous were you?
AW – I was really nervous the first day that I went undercover as I thought that I would be discovered in my disguise. Also, I was worried about the jobs I was going to be performing and whether or not I would execute them correctly.
BB) When if ever have you worked at one of the Fatburger locations?
AW – I have worked all of the positions in our test kitchen; however, I have never actually worked at one of our stores during regular business hours.
BB) Which station (making fries, baking buns, making burgers and taking menu orders) was the hardest to keep up with as the restaurant filled up?
AW – The grill was by far the hardest task to keep up with. Being behind a hot grill and producing burgers at a quick pace is quite difficult!
BB) What did you learn from your Fatburger tour of duty in Undercover Boss?
AW – I learned that since becoming 99% franchisee operated, a lot of our franchisees were not recognizing our employees as we wished. As a result, I plan to reinstitute our employee recognition program, so that everyone in the Fatburger family is honored and noticed for their efforts. Also, I plan to implement an idea exchange program where employees can send their suggestions to corporate. At the end of the day, our employees are some of our biggest advocates and it is important for them to feel appreciated.
BB) I usually have the L Burger with Cheese & Mustard ONLY. And you gotta get an order of Chili Cheese Fat Fries. How do you have your Fatburger?
AW – My favorite burger to get late at night is the classic Fatburger with a fried egg.